1. What happens if you cancel my event?

     

We will contact the lead person who booked the tickets via the number that was input during the booking process. Where possible, we will work with the venue to arrange a new date. If you cannot attend the rescheduled date, we will, of course, offer a refund. Unfortunately, we cannot offer a full refund as most venues will not refund the fee charged to us for the venue. Therefore you will receive a refund excluding the non-refundable deposit. 

​

2. What if I can not attend the event?

​

Should you or any member of your group be unable to attend your event, let us know by phone or email as soon as possible. Should it be on the day of the event, please get in touch with us via phone to ensure that the team is not waiting for you to arrive at the venue.

​

3. Can I get my money back if I cannot attend my event?

    

Please remember that all deposits are non-refundable. However, we can offer to refund you the remaining amount or offer you a new event of the same value.

​

​

4. Can someone else go in my place if I can't make the event?

​

Yes, a third party can go in your place; however, they will need to email us confirmation of their agreement with the terms and conditions, including their full name and contact number, prior to attending the event. 

​

​

​

​

 

 

 

1. How do you manage coronavirus during your events?

​

We are following all coronavirus and omicron updates closely. And will advise you of any new restrictions prior to your event. You can also find more regarding our coronavirus policy via our Coronavirus update page. 

​

​

​

​

​

​

1. Can I bring my own Paranormal equipment?

​

Yes, but please remember that you are responsible for it at all times during the event. If any of your equipment interferes with vigils at any time, such as video screens, the team may ask that you switch it off.

​

2. What do I wear?

​

Layered clothing is always the answer. Venues can and do get very cold. You can always take a layer off if you get warm. Flat, sensible shoes are mandatory as many of our events have uneven surfaces.

​

3. Do I need to bring anything with me?

​

As on all events, please ensure that each member of your group brings a torch. A torch small enough to fit in the palm of your hand is all you need.

​

4. What if I get scared?

​

The team are friendly and approachable at all times. Should you wish to leave a vigil, then please speak to a team member who will be happy to escort you to the base room and sit with you until you feel ready to rejoin the group.

 

5. Lone vigils / free time?

​

Event time permitting, we try and allow guests free time to explore and work independently or in their groups. Team members will be available at all times during this time. Lone vigils are offered at some events should you feel brave enough. But this is entirely your choice.

​

6. Can I leave early?

​

Yes, you can, but please do not leave the venue without informing a team member. Due to health and safety fire rules, your names would have to be removed from the guest list. Also, should you wish to leave, we ask you to do this during the break; this ensures less disruption during vigils.

​

7. What is included in my event?

​

All information regarding what is included in your event can be found in the event information section and in your email confirmation.

​

8. What is the age limit?

​

Unless otherwise stated on the event information, all our events are for those aged 18 and over.

​

9. What if I feel unwell at an event?

​

Should you feel unwell for any reason during an event, please speak with a member of the team who will immediately locate our trained first aid member of staff.

​

10. I have mobility issues are the events suitable?

​

Of course, we try to be as inclusive as possible. However, some venues are not suitable for those that have mobility issues or seek wheelchair accessibility. Please view the event information or contact us prior to booking.

​

11. How do you manage coronavirus during your events?

​

We are following all coronavirus and omicron updates closely. And will advise you of any new restrictions prior to your event. You can also find more regarding our coronavirus policy via our Coronavirus update page. 

​

12. Can I bring my own food and drinks?

​

Unless otherwise stated, hot and cold drinks along with snacks are provided and included in the price of your ticket. If you have allergies or would prefer then, please feel free to bring your own.

​

13. Will there be parking at the event?

​

All event details, including parking, will be on your confirmation email.,Most locations have parking for those that don't, we will advise on the nearest car park. Please be advised that any valuables, including the vehicle, are your responsibility at all times.

​

14. Do you offer sleepovers at your events?

Unless stated your event information, unfortunately not.

 

15. Am I able to book a large group for an event?

​

You are, of course, more than welcome to book as many tickets as you like. However, we do have a strict non-alcohol policy. Therefore should, any members of your group turn up, and the team suspect that they have been drinking. They will be asked to leave the event with immediate effect, and no refund will be offered.

​

16. How big are the groups during the events?

​

We divide the groups into equal numbers where possible. We prefer to work in smaller groups and will of course endeavour to keep everybody that booked together in the same group.

​

17. Are there toilets?

Unless it is an outdoor event, all venues have a toilet.

​

18. Are we allowed to take pictures or videos during the event?

You are, of course, allowed to take pictures and video, but we, please ask you to be aware of other guests and ask that you warn people before you use a flash. If we feel you may be causing a disturbance, we may ask you to put your camera/phone away.

​

​

​

​